Suggest. WFM. Home; About Us; Services; Referrals; ContactWhether you have a 50 person call center or a 2000 person contact center, your management approach may differ slightly, but your WFM goals remain the same – to forecast and schedule the right number of skilled agents to effectively manage customer interactions across all channels (voice, email, chat, social media, etc. " Friends, family members, and co-workers might send you this acronym when they agree with a suggestion you've. Workforce Management real-time management is proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. Link/Page Citation. Arrow. Today we are showing you most popular symbols used along with their meaning. What Does This Mean in Texting?. WFM Full Form is Waveform Monitor WFM stands for Waveform Monitor. An acronym meaning "whisper friendly". WFM. 1. Most common MCA abbreviation full forms updated in November 2023. Workforce management or WFM includes a set of operations that a company utilizes to streamline the efficiency of its workforce. Benefits of workforce management (WFM) From disconnected solutions to a fragmented end user experience, there are endless benefits to changing the way you are managing your workforce with Microsoft Shifts and workforce management partners. Ensuring that staff schedules remain in line with business needs is vital to success, but juggling scheduling rules, contracts, shift patterns, flexible working hours and ever-changing requirements presents a huge challenge if you manage them manually. WFM Meaning. In its most basic form, WFM was originally a means of staff scheduling. List project tasks and deliverables in column A. Workforce management refers to a set of internal processes necessary to create and keep the most efficient workforce possible. What does WFM. WFM. MCA Meaning. When WFM is part of a cutting-edge software solution, it can also help businesses. Add chat to your agent's routing profile. WFM means Works for Me. WFM: [interjection] acronym for "works for me". That’s pretty straightforward. WFM is a part of the whole. What does WFM. CRAFT Meaning in Chat. Think of WFM as one course of a meal, and WFO is the whole meal. With the growth of mobile technology and cloud computing, those processes and practices are now conducted, almost exclusively, via computer and its associated software (a. 05 (Service Level) Daniel adds that: “This is the correct approach to measuring advisor productivity for phone calls, face to face, video chat – any Service Level based contact. IDBYST Meaning in Chat or Text Messages Online . In Real Life. Then, divide this percentage by 100 and times that figure by the overall contact volume for the year, as found earlier. 'Broadcast' FM, because of the wider frequency range of music, has a probably justifiable use of WFM. The Infor Workforce Management (WFM) team believes the strength of an organization is its people, and to keep businesses healthy depends on keeping employees healthy and safe. That’s an important caveat. Off the Front (cycling/racing slang) OTF. Works For Me Other definitions of WFM: All of our slang term and phrase definitions are made possible by our wonderful visitors. Polynomial Threshold Function (theoretical computer science) PTF. In the Views section, click Intraday for Skill. Most common WFM abbreviation full forms updated in November 2023. It is the commonly used slang word in Facebook, Snapchat, and WhatsApp. Simply put, a work-from-home job is a work arrangement that does not require an employee to commute or travel to their physical place of work, e. Technology, Computing, Technical. The weighted mean is similar to the general mean, except that some points contribute more to the mean than some others. It is commonly used in text messages and online conversations among friends, family members, and co-workers. Erlang doesn’t account for abandons (luckily customers don’t abandon in your CC). It covers everything from basic abbreviations used by planners to the terminology experienced forecasters use. A customer relationship management (CRM) software gathers customer and lead data, then makes it visible to internal teams. To calculate FTE for the year, divide the total hours by 2,080 (8 hours a day x 5 days a week x 52 weeks a year). 277 Wfm jobs available on Indeed. List of 79 best WFM meaning forms based on popularity. Its meaning is that when someone is interested in your work or impressed by your skills, they want to hire you and asked work for me (WFM). e. Its capabilities typically include labor forecasting, employee scheduling, time and attendance tracking, leave management, and rule or policy enforcement platforms to assist with. 10) Call Blending. Workforce Management Applications Are Addressing Global Talent. This is a listing of reputable WFM vendors that will provide many of the tools that have been discussed in each of these articles. human resources. Contact Us: Customer Support. WFM software got its early start in call centers, forecasting call volumes. Chat, Texting, Slang. . ). Workforce management (WFM) is a term that encompasses all of the processes that a contact centre undertakes in order to have the right number of staff available at the right time. Laying out a blueprint of. Workforce management not just empowers companies. This is a listing of reputable WFM vendors that will provide many of the tools that have been discussed in each of these. Workforce management (WFM) is the process of achieving operational efficiency in your contact center by ensuring that it’s always staffed adequately. This guide about gdgd meaning in chat or text messages online is all you need to get a clear picture. Workforce management encompasses all activities needed to maintain a productive workforce. WFM involves everything from improving employee engagement, to. Workforce management (or WFM for short) is a combined set of interrelated processes and practices that a business uses to track and improve the productivity of its employees. Keep in mind. GM – Good Morning. With WFM software, employees get independent access to their job information, payment information, time off and more. The 100% figure actually means that 100% of calls met the service level target (i. WFM systems perform basic yet vital functions, such as attendance tracking and schedule building, in busy workplaces where employees get paid hourly and trade shifts. If you do this, you will be short! The. It can also be used to indicate a sense of humor or to represent a pig like behavior or characteristic in a person or situation. Keep in mind. So the next time someone has a question about the difference between occupancy. Workforce management, when done right, helps contact centers anticipate peak times and assign the right number of agents at the right times, boosting customer satisfaction and agent engagement. wfm is the third-highest title specifically created for females in chess and sits 100 points ahead of the candidate master. WFM Meaning in Chat. Governmental » Politics. It syncs with Google Calendars and Slack, and seamlessly integrates with Zendesk, Kustomer, Intercom, and more. See more words with the same meaning: acronyms (list of) . And, as the very definition. . Ultimately WFM’s function is to improve overall business value, customer and employee satisfaction. According to a recent WFM Benchmark Study conducted by injixo among more than 250 contact center professionals worldwide, chat and social media are getting more and more popular as major contact. It is commonly used in. Your contact platforms can also come in handy when calculating schedule conformance. In essence, it is about assigning the right employees with the right skills to the right job at the right time, to meet demand. Person B: WFM. Use different tools. Suggest. WFM. Vote. 5. In its most basic form, WFM was originally a means of staff scheduling. 1. Usually, I make them type 1 or 2 times/week between 1 and 2 or even 3 hours, and most of time, they cannot cheat because I have a webcam control on my phone, or sometimes I’m in the same room, the average typing speed is around 250 LPM. What is Workforce Management – Definition Workforce management (WFM) is a term that encompasses all of the processes that a contact center undertakes in order to have the right number of staff. With the growth of mobile technology and cloud computing, those processes and practices are now conducted, almost exclusively, via computer and its associated software (a. MCA. If you decide to contact. Well, we’ve now even moved to the new realm of WEM, where we might even be talking about the entire dinner party, as opposed to just the meal, where everything comes together. A 100% service level figure on your ACD stats does not mean that 100% of calls were answered within 20 seconds. WFM software got its early start in call centres, forecasting call volumes. Works for me WFM stands for "works for me. WFM. Staff your team according to skill sets and call patterns to gain improvements more quickly across your most important call centre KPIs (Key Performance Indicators). Workforce management (WFM) is the application of information technologies in business, or the use of applications and other products to analyze, evaluate, and optimize workforce systems. 6. Chat, Internet Slang, Texting. Each time series has a specific role and meaning and is processed differently on WFM. Suggest. Go to Settings > Focus, then tap the Focus you want to add filters to. WFM. MCA Meaning 64. This guide about gtabo meaning in chat or text messages online is all you need to get a clear picture. Most common WFM abbreviation full forms updated in May 2023. com. A free registration is not required to use this application. Meaning; WFM: Workforce Management: WFM: Wait for Me (chat) WfM: Wired For Management (Intel) WFM: Waveform Monitor: WFM: White Frequency Modulation (ANSI) WFM: Workflow Manager: WFM: Wire Frame Model (computer graphics)Centralise company updates and benefits. Does WFM always means the same? No. It could be over the course of minutes, hours or even days. The job of today’s workforce management (WFM) analyst within a contact center doesn’t look the same as ten years ago. 6Generally, it will be 80-90%, depending on the efficiency of your centre and the service level set. The better you become, the more productive you are, without worrying about the mundane edits. Computing » File Extensions. WFM: Waveform Monitor: WFM: Work from Home: WFM: Western Federation of Miners (radical labor union in 1890s-1900s) WFM: Words Fail Me: WFM: Wide-Field Microscopy:. WFM stands for Workforce Management. Call centers base their service levels on desired cost efficiencies and expectations for the customer experience. What is WFM meaning in Slang? 3 meanings of WFM abbreviation related to Slang: Vote. Answer to H Meaning in Chat or Text Messages Online. The total of hours and paycodes, including WFM, should equal your normally scheduled hours for the week. First a quick definition: Asynchronous chat is a text-based conversation that normally takes place over a longer period of time via your website. Engaged time = total hours agent is engaged in chat. 3. Unleashed Potential of Verint Software and Salesforce: Seamless integration with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce. Love your job. § High importance is placed on forecast accuracy as it directly drives the cost of labor and impacts the customer experience (proper forecast leads to proper staffing and good performance). Blue Book Emoji 📘: Meaning in Chat. Well, we’ve now even moved to the new realm of WEM, where we might even be talking about the entire dinner party, as opposed to just the meal, where everything comes together. Sort. “SMH” is used often in social media, texting, email, and chat. Increase Productivity & Efficiency. 5. " Friends, family members, and co-workers might send you this acronym when they agree with a suggestion you've made. St. Proton Therapy Facility. FR Meaning in Chat. The meaning of WFM does not have to be exclusively one of those listed above, as this. GPS Global Positioning System. Writing, Texting, Internet Slang. WFM is Internet slang for 'Works for me'. What does WFM mean in chess? WFM means Women Fide Master. WFM is Work Force Management is an important department in BPO which do act on agent roster, manpower planning and forecasting etc. Suggest now. Call centers support a number of different industries and functions, and often handle contacts via channels beyond the telephone, including email, chat, social media and SMS. WFM Definitions. 2. Ensuring that staff schedules remain in line with business needs is vital to success, but juggling scheduling rules, contracts, shift patterns, flexible working hours and ever-changing requirements presents a huge challenge if you manage them manually. WFM meaning is “ work for me ” that is offering someone to work with you or your organization. Intraday management. Licensure and subsequent access encompass your entire organisation based on the primary contract. WFM is a part of the whole. Create visibility around progress toward key milestones and identify and remove barriers to task completion. . g, an office. A role traditionally known for getting agents in seats in a cost-conscious way through accurate forecasting and precise scheduling now also manages the time off process, agent skills, preferences, and more. 3. The formula to calculate wrap time is as follows: Wrap Time = Total Wrap Time ÷ Number of Calls. WFM – Works for Me; ASAP – As Soon As Possible; ASAIC – As Soon As I Can; LOL – Laugh Out Loud; ASL – Tell me your Age, Sex, and Location; TU – Thank. TU – Thank You. The choice of these parameters will dictate the design of the receiver's channel filter and minimum channel spacing. Workforce management (WFM) software is a suite of tools that helps ensure employees are in the right place, at the right time for maximum productivity. Customer Success Portal: Signing up to the Customer Portal. The main difference between the two is that HCM is a broader term that encompasses all activities and processes related to managing an organization’s workforce. Sometimes, FWM is used in the more negative sense, meaning mess with me. Workforce Management (WFM) is all about assigning the right employees with the right skills to the right job at the right time- all to benefit overall contact center operations and ultimately customer service. A workforce management (WFM) solution is a software solution that helps organizations streamline and automate the processes that manage workers’ time, organize and deploy their labor force efficiently, enable employee and manager self-service, and ensure employee safety. . Script: A written guide produced for agents to assist them with call. Singer Emoji 🧑🎤: Meaning in Chat or Text Messages Online . I'm using an "SDRPlay RSP1" software defined radio and a cheap indoor discone antenna. What does MCA mean as an abbreviation? 958 popular meanings of MCA abbreviation: 50 Categories. Works Ffor Me. Looking for the definition of WFM? Find out what is the full meaning of WFM on Abbreviations. WFM is defined as Whole Foods Market very frequently. WFM tends to focus very specifically on the forecasting and scheduling. @Tsuyoshi Ito: Thanks for the clarification, but all I can say is it seems odd that. By doing this, the contact centre has predicted month-by-month forecasts for the year ahead using a. Arrow. What does WFM. 3 Answers. NICBDTAT Meaning in Chat. Across the contact centre industry this process. The WFM team constantly monitors real-time call data to ensure everything goes as per the schedule and there are enough agents to meet customer demand. What does WFM mean? WFM ----- Definition: Type: Guessability: Typical Users:. Connect with your website visitors and customers in real time thanks to the Tidio chat. What does WFM abbreviation stand for? List of 79 best WFM meaning forms based on popularity. 4. 5KHz wide channel. Workforce management (WFM) is the strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. FM - FIDE Master. e. C/B is an internet slang that stands for “Comment back”. NATO North Atlantic Treaty Organization. The activities associated with WEM include hiring, onboarding, training, scheduling, developing, motivating, and more. WFM. [5] Example: 14,530 total hours ÷ 2,080 full-time hours = 6. Boost productivity and employee engagement. For any successful business, a WFM solution is essential. I am a salary employee. 43. . Its meaning is that when someone is interested in your work or impressed by your skills, they want to hire you and asked work for me (WFM). FORTUNE 30 MEDIA & TECHNOLOGY COMPANY. Texting WFM abbreviation meaning defined here. These workplaces might include retail organizations, construction sites, restaurants and contact centers. This is followed by planning and managing staff schedules so. WFH is an acronym that stands for "Work from home" or "Working from home. Chat, Internet Slang, Texting. But there are so many texting symbols that its difficult to remember all of these. Scroll down to Focus Filters, then tap Add Filter. It helps mentally transition you from a “home” to a “work” environment, and. Looking for online definition of WFM or what WFM stands for? WFM is listed in the World's most authoritative dictionary of abbreviations and acronyms. WFM- woman fide master GM- grandmaster FM- fide master WIM- woman international master WGM- woman grandmaster IM- international master LM- lichess master or sometimes life masterWorkforce management definition. Workplace acronyms, from WFH to WIIFM, are all the rage but can get confusing. For example, if you ask your SO whether they're okay with having Chinese for dinner, they might respond with "WFM. Texting, Chat, Internet Slang. Today we are showing you most popular symbols used along with their meaning. Find the mean of x and the mean of y; Subtract the mean of x from every x value (a), and the mean of y from every y value (b) Calculate a × b, a² and b² for every value; Sum up a × b, as well as a² and b²; Divide the sum of a × b by the square root of [(sum of a²) × (sum of b²)] [You can read how to perform this function on Excel here. •1 chat •2 chats in parallel: •Sometimes busy on other chat: handling time longer if chats in parallel •Agents answers customer A when customer B types: higher efficiency customer 2 types agent busy on other chat agent answers c. Find the mean of x and the mean of y; Subtract the mean of x from every x value (a), and the mean of y from every y value (b) Calculate a × b, a² and b² for every value; Sum up a × b, as well as a² and b²; Divide the sum of a × b by the square root of [(sum of a²) × (sum of b²)] [You can read how to perform this function on Excel here. See other definitions of WFM. Works Ffor Me. The most common definition of "reasonable" was just over one minute, which achieved a 90% satisfaction rate. Search for. The term workforce management – or WFM – describes the process used by employers to distribute their resources and employees, to monitor attendance, and to keep up with regulations and laws in the workplace that are continuously shifting. Works For Me. Most of this staff will be agents or reps who are communicating directly with customers,. Here we explain the top 5 workplace acronyms you can understand the lingo. com. WFM meaning is “work for me” that is offering someone to work with you or your organization. It’s all about supply meeting demand. What Does WFM Mean? WFM means "Works for Me. WFM includes determining and providing schedules and forecasting, for example. Usually used when someone claims that something is broken. Woman FIDE Master. WFM Definitions. 2. You will promote and foster growth within the department, co-ordinate the consistency of guidelines and best practices as well as ensuring standardisation,…WFMSG is an enterprise workforce management company that offers a comprehensive set of WFM product functionality along with a unique and simplified approach to forecasting and scheduling contact center agents. PRTG (Paessler Router Traffic Grapher) Tools Family (Paessler AG) PTF. CM and FM are awarded by FIDE, based on rating (2200, 2300 respectively). It covers all functions and activities needed to maintain a productive workforce, including but not limited to: Human resource management (HRM) Talent management. WFM is a system for building, managing, and maintaining a productive workforce. Meaning; IRL. 2. WFM is also eligible to get free entry in some tournaments and they are also able to play a few strong tournaments due to their title. Here you knowWhat is meaning of' WFM'? लड़कियो की तरीफ के लिए English wordsकी. List of 79 best WFM meaning forms based on popularity. Micro Channel Architecture. What does SMH mean in text slang? SMH meaning is an acronym for “shaking my head”. Instead of a “chat window” on your computer where both parties are actively typing back and forth, each person sends messages on their. WFM - Woman FIDE Master. What Does Wfm Mean From. 40,000+. WFM expert Simon Angove shares his advice for planning for the implementation WFM software, to better forecast, optimise schedules and empowering employees. Jokes. The wide setting will sound slightly louder on some radio's but may sound nasty on a modern PMR radio made just for 12. Writing, Texting, Internet Slang. 2. NM - National Master. This guide about idbyst meaning in chat or text messages online is all you need to get a clear picture. This may mean increasing the holiday shrinkage during the quieter times to allow more holidays or ensuring training shrinkage is aligned to new product launches. Switching Power Converter (electronics) SPC. Person who handles inbound interactions in the Contact Center. Arrow. ”. DOC Meaning in Chat. Multi-Channel Adherence Calculation. Help your customers 24/7, even when you’re asleep. Internet » Chat-- and more. Rate it: WFM: dBASE Form Designer Form object. WFH can sometimes involve the creation of a home office space, allowing an. Texting, Pregnancy,. Chat, Internet Slang, Texting. Perhaps the two have been confused and the mistake. H Meaning in Chat or Text Messages Online . to talk to someone in a friendly informal way: 2. It encompasses all facets of the employee journey, commencing with recruitment and extending to hiring, scheduling, performance assessment, and succession planning. 6Workforce management (WFM): An integrated set of processes that call center managers use to optimize the productivity of agents on the individual, departmental, and company-wide levels. YUM Said when something tastes good or is attractive. The Workforce Management Real-Time Adherence Feed (WFM RTA Feed) is designed for partners to monitor and report on the activity of agents within a Flex contact center. SUX2BU Meaning in Chat. Related acronyms and abbreviations. Foundever provides omnichannel contact center solutions. Increase customer satisfaction You just may not have given it a name. This definition appears very frequently and is found in the following Acronym Finder categories: Slang/chat, popular culture; See other definitions of WFMUnderstanding WFM modulation. The range is dependent on the type of business and the culture. Texting, Chat, Internet Slang. FORTUNE 30 MEDIA & TECHNOLOGY COMPANY. Meaning; WFM: Workforce Management: WFM: Whole Foods Market: WFM: Wholesale Fish Market (Hong Kong) WFM: Work from Home: WFM: Western Federation of Miners (radical labor union in 1890s-1900s) WFM: Worldsource Financial Management (Canada) WFM: WAY Fund Managers (UK) WFM: West Fraser Mills (various locations)The WFM Fellowship Workforce Management certificate course Workforce management software and tools Workforce management is a complex task that requires tracking several moving parts, including. WFM is a set of integrated processes designed to streamline day-to-day operations and maximise the productivity of your staff. At its core, workforce management comprises all the activities and processes needed to manage and maintain a productive workforce – from budgeting, scheduling, and forecasting to tracking employee time and complying with regulations. The specific reporting structure may vary depending on the organization and its size. Abbreviation is mostly used in categories: Texting Slang Chat Internet Slang Communication. Totally Without Thought. Workforce Management Deployment Lead Resume Examples & Samples. Tracked Time: Time agents spend on certain activities that are monitored and logged by a punch-in system. This is a term that is used to ask someone’s birthplace of place of residence, and is a piece of internet slang that can be used in SMS chat texting, or on social media or dating sites like Tinder, Twitter, or Snapchat. At its core, workforce management comprises all the activities and processes needed to manage and maintain a productive workforce – from budgeting, scheduling, and forecasting to tracking employee time and complying with regulations. Works For Me + 1. This happens because the widget is still loading data for the 12:00 interval. The activities associated with WEM include hiring, onboarding, training, scheduling, developing, motivating, and more. This term is generally used in online social and roleplaying games. This icon is displayed if the help for your product is a single help system, or if the help is a documentation library but you are not currently viewing a topic. ]A key piece of the achieving optimal results is technology. Please don’t fall into the trap of adding a percentage shrinkage to the agent requirement, i. WFM meaning is “ work for me ” that is offering someone to work with you or your organization. From A to WFM. Having these KPIs in mind while you’re scheduling will help you stay focused on your workforce optimisation (WFO) efforts. There are only 895 players who are able to become WFM in a chess career. WFM software got its early start in call centers, forecasting call volumes. Instead of a “chat window” on your computer where both parties are actively typing back and forth, each person sends messages on their. WFM meaning is “work for me” that is offering someone to work with you or your organization. Like other official FIDE titles, once a player is awarded the. Workforce management is the strategic practice of overseeing an organization's human resources to accomplish its objectives. Staff scheduling. Answer to YUM Meaning in Chat or Text Messages Online. This post is going to take a closer look at forecasting and WFM in the contact centre niche. 3. :Your Chess Training:management (WFM) refers to all the tasks involved in running an efficient and engaged team. b. Rate it: WFM: Whole Foods Market, INC. Productivity = 0. Workforce management definition. Adding a further 100 ranking points will qualify a woman for the Woman International Master title, although the same score is enough to gain the open to men and women ‘Candidate Master’ Title. Chat, Internet Slang, Texting. 3 meanings of WFM abbreviation related to Internet Slang: Vote. The main objective of staff scheduling is to create schedules that align well with forecast contact volumes, while taking into account employees’ availability and preferences. Therefore, at that particular time, the agent would receive less of inbound calls and vice versa. Writing, Texting, Internet Slang. If you have one of the above titles and would like it shown on your chess profile, click here to see. WFM: Worldsource Financial Management (Canada) WFM: Wide Frequency Modulated: WFM: Well Founded Model: WFM: Wings of Faith Ministries (Conley, GA) WFM: White Frequency Modulation (ANSI) WFM: Words Fail Me: WFM: Young Women from Minorities (Sweden) WFM: Workflow Manager: WFM: WAY Fund Managers (UK) WFM: World. To add chat capabilities to your Amazon Connect contact center and allow your agents to engage in chats, perform two steps: Chat is enabled at the instance level when an Amazon S3 bucket is created for storing chat transcripts. Texting WFM abbreviation meaning defined here. WFM was first used by call centers to improve efficiency, productivity, and. Please don’t fall into the trap of adding a percentage shrinkage to the agent requirement, i. (WFM) work in conjunction to provide comparisons of actual call and contact volumes received and staff required with what was forecasted and projected. Workforce management (WFM) is the process of forecasting, scheduling, and managing employee adherence/conformance to optimize workforce productivity. scheduling and rostering staff. WFM. These titles are granted to players who have excellent chess skills and meet some demands by the world's chess federation (FIDE). The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting. The basic building blocks of contact center WFM. The main difference is that shift schedules are usually created for a set, long-term period and are thus used for long-term planning. The term originated in contact centers and other service businesses that employ a large number of workers who are paid on an hourly basis. 5 concurrent AHT. 12 of the Top 15. These interactions can be phone calls, email, or chat conversations. Business » General Business-- and more. If your contact center has set out to reach any of the following goals, a WFM tool will be able to help. If you do this, you will be short! The correct calculation is to convert the 30% to 0. Micro Channel Architecture. Trust is something gained because of consistent delivery of great work. 3. Persona: Description: Agent: Handles a variety of inbound calls, email and chat. Forecasting for Live Chat. In the case of chat, agents generally will engage in more than one chat at a time. Works Ffor Me. Consequently, the FTE for a part-time. MCA Meaning 64. e. In the context of software capabilities, WEM is comprised of workforce management, quality management, call recording, and. Tickets: Customer contacts that come in and need to be answered by agents. 6What does WFM mean? WFM (Workforce Management) is a strategy for increasing an organization’s quality and improving worker productivity. For Starters, Three Confusing Yet Critical Terms. Rate it: WFM: World Federalist Movement. Time Tolerance: Time late or early that is allowable to be considered “on time. Perhaps the two have been confused and the mistake has perpetuated. Because of the company’s sole focus on workforce management, unique product features, obsession with customer service, and an. Directory – Workforce Management and Workforce Optimisation. Microscopy.